eVetPractice Covetrus Ordering System ver. 1.0

With the Covetrus Ordering Integration, it is possible for users to receive in their orders into eVetPractice from Covetrus North America.

How the Covetrus Ordering System Works

  1. You must have an account with Covetrus North America.
  2. Place your order with Covetrus as you normally would: phone, fax, online, or directly with your Covetrus sales rep.
  3. Regardless of how the orders are placed, the orders will appear under the Inventory screen. A link will appear labeled "Covetrus Ordering".
  4. When the order arrives at the practice, go to Covetrus Ordering and click the link for the order number.
  5. Proceed to Start Receiving the items in from the order.



To take advantage of the Covetrus Ordering Integration, the practice must have an account setup with Covetrus North America (Distribution). With an account established, the account information must be entered into the Covetrus North America Account Setup located under General Settings. Contact eVetPractice Support for assistance with the setup.

For detailed information about the setup, refer to the Knowledge Base article: https://evetpractice.zendesk.com/hc/en-us/articles/360021962774-Covetrus-Ordering-Integration-Setup.


Placing Orders

Place orders using whatever method has worked best for you in the past. Call in the order using the toll free number for Covetrus North America, call your Covetrus sales rep, fax in your order, or place the order online. With the integration, you may now add items from your Want List directly to your Covetrus shopping cart.

For more information about placing orders or using the shopping cart feature, refer to the Knowledge Base article: https://evetpractice.zendesk.com/hc/en-us/articles/360024081933-Covetrus-Ordering-Integration-Placing-Covetrus-Orders.


Viewing Covetrus Orders

When you have the integration setup for the Covetrus Ordering System, you will be able to view your Covetrus orders when you open the Covetrus Ordering screen.

For detailed information about viewing Covetrus orders, refer to the Knowledge Base article: https://evetpractice.zendesk.com/hc/en-us/articles/360021963834-Covetrus-Ordering-Integration-Viewing-Covetrus-Orders.


Receiving Covetrus Orders

When the items ordered arrive at the practice,  it is with a click of a button you can receive the orders into your eVetPractice database. Your inventory quantity on hand will get updated and if there was any cost change from Covetrus, you will have the opportunity to accept the new cost or keep the existing cost as it is.

For detailed, step-by-step instructions for receiving in orders, refer to Knowledge Base article: https://evetpractice.zendesk.com/hc/en-us/articles/360023913434-Covetrus-Ordering-Integration-Receiving-Covetrus-Orders.




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